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We give our customers the choice of shipping through the USPS or FedEx. Shipments usually
are sent within one business day of the order. We recommend using FedEx for any Hardware
purchases. Orders shipped byUSPS do not have tracking numbers and cannot be guaranteed for
proper delivery. Orders received after 1:00 PM MST can take up to 2 business days to ship. If
overnight shipping is not available for you upon checkout, please call 1.801.796.0944 to see if
overnight shipping is available for you. Please note that the customer is responsible for any
duties, taxes, or other fees incurred in shipping.


Software Returns
Customers can return unopened software within 30 days of the original purchase for a full refund
only by contacting Paraben Customer Service for a Return Merchandise Authorization (RMA)
number. Software that has been registered by e-mail or through our registration site at
http://register.paraben.com is considered to be opened and cannot be returned. Paraben does
not pay for return shipping costs.


Hardware Returns
Hardware is guaranteed to be defect free and will be replaced at no charge if returned within 30
days and found to be defective due to a manufacturer defect. Any hardware returned within this
period will be subject to a 15% restocking fee. Items damaged by the usermay not be returned
for a refund or replacement. Defective hardware may only be returned by contacting Paraben
Customer Service for a Return Merchandise Authorization (RMA) number. Paraben does not pay
for return shipping costs.


"Stick" Product Returns
Paraben's "Stick" products are guaranteed to be defect free and will be replaced at no charge if
returned within 30 days and found to be defective due to a manufacturer defect. Items damaged
by the user may not be returned for a refund orreplacement. Paraben cannot guarantee these
products will work with any given phone due tothe fact that phones can easily be damaged,
flashed with firmware, have internal modem failures, etc. Paraben also cannot guarantee any
specific type of data can be recovered from every supported model or data type as variations in
supported models may limit the type of data thatcan be acquired, deleted data can be overwritten
by new data, etc. Due to these reasons, Paraben's "Stick" products cannot be returned for any
reason other than manufacturer defect. Defective "Sticks" may only be returned by contacting
Paraben Customer Service for a Return Merchandise Authorization (RMA) number. Paraben
does not pay for return shipping costs.


StrongHold Box Manufacturer Warranty
Ramsey Electronics warrants its RF Test Enclosures against all material defects for a period of 1
year from date of delivery including all parts and labor.


Dongle Replacement
All dongles require a replacement dongle fee of $89.00 plus shipping for USB 2.0 or $149.00 plus shipping for a USB 3.0 dongle. With either options please contact us at forensics@paraben.com to have the dongle assigned to your account and to verify shipping details and make payment.